Privacy policy
This policy explains what happens when you send information through AirconSingapore.com.
Last updated: November 15, 2026.
Information you choose to provide
When you send a service request, we collect the details entered into the form. These may include your name, mobile or WhatsApp number, area or postal code, property type, aircon issue, number of units, preferred timing, and job description.
The form can also include the page on which you started the request, an external referring website, and campaign parameters present in the page address. These help us understand which pages and channels produce useful requests.
Why we use it
We use this information to review your request, assess whether a suitable service provider is available, respond to you, and measure the request and referral process. We do not sell the personal information collected through the form.
When information is shared
With your consent, we may share your contact details and job information with an independent aircon service provider so that provider can respond, discuss the work, provide a quote, and arrange an appointment with you. We do not publish your request on the website.
Form processing and website hosting
The website is hosted by Netlify, and Netlify Forms processes and stores form submissions. Information submitted through the form is therefore handled through Netlify's systems as well as ours. Website hosting and security providers may process standard technical logs such as IP address, browser, and request time.
Retention and security
We keep request information only for as long as reasonably needed to review the request, manage the provider handoff, maintain an outcome record, resolve disputes, and meet legal obligations. No online transmission or storage system can be guaranteed completely secure, but access should be limited to people and providers who need the information for these purposes.
Your choices
You can choose not to submit the form. You may ask for access to, correction of, or deletion of your information, subject to any record we are required or reasonably need to keep. To make a privacy request, use the request form, choose Something else, and write Privacy request in the details field. Include the phone number used in your original request so we can locate it.
Changes
If this policy changes, the revised version and update date will be published on this page.